The volume of people switching to cloud-based software is indicative of a revolution of sorts, with the days of running multiple systems to handle business tasks like scheduling, invoicing and service management, disappearing into the past as we race towards the future.
Amid all this flurry and excitement, it’s quite common for the true value of this SaaS (Software as a Service) concept to be lost on those who are unfamiliar with this new resource for various field service sectors.
In a bid to further the collective understanding of the capability of this technology, we’ve compiled a list of a few of the benefits and concerns that are often brought up when discussing cloud-based software, and broken them down.
The improved connectivity between the field and the office is empowering technicians, and optimizing the flow of information to those back at home base. A quicker, easier and optimized method of communication means less time in the office and more time with the customers, giving fields reps every opportunity to ensure total job satisfaction.
Cloud computing enhances the access to crucial business data two-fold. Business owners and operators, field staff, and administrative personnel (essentially anyone involved in the regular run of a company) have quick and easy access anytime and anywhere with this kind of software. The Cloud helps to overcome the challenges of keeping staff in the loop by ensuring that the information is centrally located and easily accessible, at any time.
Centralized data, that is accessible via any internet-enabled device, is one of the 21st century’s greatest gifts to trade and speciality contracting businesses.
Such connectivity can greatly improve efficiency as field reps have everything they need for a successful service call immediately available to them! They can access customer service history, check information about key assets, schedule follow-up visits, and much more with a tool that fits in their back pocket!
Focus on what matters most
Cloud-computing enables field technicians to complete a majority of their paperwork digitally. Meaning that their focus can be on service delivery, and customer satisfaction. Using this kind of technology, your field staff is an organized team that can easily and quickly collaborate and complete their admin requirements while still on site with the customer.
The administrative personnel back at the head office are not left out either! Cloud computing enables them to monitor service calls in real-time, schedule and reschedule customer appointments, proactively plan using real-time data and insights and forecast stock levels.
Are you, and your information, at risk?
Discussions surrounding cloud-base software and technology, often consist of a backwards and forwards over the security of data. Security is, of course, a key consideration for many organizations moving from an on-premise solution to a cloud-based application. Many question the lack of physical presence of the ‘Cloud’ in businesses that use it and what this means for accessibility and security.
However, the truth is that data hosted in the Cloud is usually significantly more secure than data stored in on-premise solutions. simPRO takes data security very seriously, in fact we have invested heavily to ensure that our customers benefit from the same infrastructure and security protocols as large banks, utilities and mining companies.
Check out our white paper that breaks down our security system and protocols here.
There seems to be some consensus among cloud-based software skeptics that the costs associated with implementing this kind of technology are extensive and expensive.
The truth of the matter is that IT operating costs are often shown to reduce following the implementation of cloud-based software!
Licensing costs are frequently less than traditional on-premise models, with Cloud applications typically sold on a ‘per user, per month’ subscription basis - this gives customers a high level of control over IT spend.
The application provider also manages the infrastructure, meaning that businesses can reallocate the resources typically used to manage on-premise infrastructure. The costs for the customer that are associated with Cloud technology infrastructure are usually included in the subscription costs, meaning there are no hidden charges associated with security, infrastructure, or other resources
Differentiate your business
The level of functionality that cloud-based software and technology offers is something truly unmatched in the current market. Taking on this software is no doubt a process, however the changes it can bring to your business’s efficiency are nothing to be sneezed at.
The capability and low costs of cloud-based software means that even small to medium trade service companies can benefit from the technologies that were once thought to have been exclusively for large organizations with big budgets to suit.
It’s important that you do not miss the boat on this one, cloud-based software is what will differentiate your business from the rest of the market.