simPRO Software has been named a Top 20 Most Popular Field Service Management Software product by Capterra, a free online service that helps organizations find the right software.

simPRO US President, Glenn Nott, said he is excited by what this achievement means and how it can better inform those considering field service management (FSM).

"simPRO’s a great help, a life-changing business tool, for field service professionals across the US," he said.

"Our placing in this list reflects our dedication to helping businesses achieve more streamlined and profitable workflows."

Mr. Nott said this is evidence for those uncertain professionals that our product is a valuable tool that will systemize their business for the better.

simpro review

Source: Capterra reviews

How simPRO helps field service management

Challenges in field service management

In industries where field service is the lifeblood, inefficient processes and tools can become major bottlenecks as businesses run into issues such as:

  • Complex scheduling and dispatching from disjointed communication, over or under-scheduled resources
  • Lack of visibility and automation in inventory management
  • Managing customer expectations with back-and-forth work order management
  • Lack of visibility into labor productivity, whereabouts as well as business performance


simPRO eliminates the hassle of field service management, reduces paperwork, refines office processes, streamlines field operations, increases profit, maximizes your workforce productivity, and enables more business growth.

Rich with a variety of useful features, add-ons and integrations, simPRO Software can help with workflow automation to increase efficiency, and thus, improve the profitability of field service businesses. simPRO offers end-to-end service management - from scheduling and dispatching, real-time office to field connectivity, more comprehensive job records, to better oversight when it comes to inventory, equipment and fleet management, and everything else in between.

Being an end-to-end field service management solution, simPRO software also has project management features, route optimization, contract management, catalog items and pricing configuration, real-time GPS fleet tracking, a variety of reports, and accounting integration.

simpro field service management

Source: Capterra reviews


As it is cloud-based, simPRO software can be used anywhere, anytime to facilitate decision making and execution in real time. This also means the software can scale easily as the business grows.

Support & training

Customer support is one of the crucial elements that gives software users peace of mind.

Apart from phone customer support during office hours of the respective local office, 24-hour live chat is also available from Monday to Friday.

Moreover, simPRO has an extensive Help Guide with over 550 articles, over 300 how-to videos as well as more than 100 walk-me-throughs inside the software. Users wishing to brush up on product knowledge in their own time can do so via the simPRO Learning Toolbox which contains 25 courses.

If you are interested in streamlining and automating workflows for better field service management, make sure you check out the rest of our website to learn more about simPRO - proudly featured in the 2019 Capterra Top 20 Most Popular Field Service Management Software list.

The content for the Top 20 report is derived from independent research and user testing; end-user reviews and ratings; and vendor-supplied and publicly available product and company information that is applied against a documented methodology. The results do not constitute an endorsement by Gartner or any of its affiliates. The Top 20 Most Popular Field Service Management Software List is available here.